Operational plans Essay

‘The Office Assistant’ is a retail store that sells office products and services. As a store manager of one of these 25 stores, I have made this operational plan to grow the services component of our business in the next twelve months. 1. Business Goal. The business goal of this operational plan is to increase services sales by 10% by June 2014. 2. Objectives The objectives of this operational plan are: Introducing new services. Acquisition of new equipments. Improving staff skills. 3. Strategy 1 The following strategies are proposed for achieving the objectives: Recruitment of new employees Buy new equipments Reorganize the space in the store Training for current and new employees 4. Key actions Action 1 Recruitments 2 Person responsible 3 Andy Wang- Store Manager David Smith- Human Resource Manager Timeline 4 From 01. 02. 2014. On-going. Budget Detail Amount Comments Retail Assistances Wage $6000/week Six full time equivalent retail assistances Full time and part time hours Permanent and casual Pay levels:$14-$20 per hour(plus 25% loading for casual employees. The amount is based on 40 hours per week and is the maximum amount. Graphic Designers Wage $5000/week Four full time equivalent graphic designers Full time and part time hours Permanent and casual Pay level: $22-$25 per hour(plus 25% loading for casual employees. The amount is based on 40 hours per week and is the maximum amount. Total $11000/week Resource requirements Resource type Details Time required People Store manager Human resource manager Human resource represents One day per week till the end of recruitments. Facilities Meeting room. One day per week till the end of recruitments. Stationery such as pen, paper and notebooks One day per week till the end of recruitments. Action 2 New equipments 5 Person responsible 6 Andy Wang- Store Manager Peter Lee- Finance Manager Timeline Before 01. 12. 2013 Budget Detail Amount Comments Printers $10000 Five new printers Photocopiers $5000 Five new photocopiers Van $40000 One new van Total $55000 Resource requirements Resource type Details Time required People Store manager Store manager assistance Finance manager 1 day perk week till the end of this task. Facilities Store manager office 1 day perk week till the end of this task. Computers 1 day perk week till the end of this task. Telephone 1 day perk week till the end of this task. Car 1 day perk week till the end of this task. Action 3 Reorganization of store space 7 Person responsible 8 Andy Wang- Store Manager Timeline Before 01. 12. 2013 Budget Detail Amount Comments Tables $2000 New tables for printers and photocopiers. Tools $500 Tools to relocate the shelves. Labor $10000 The payment for reorganize the store space after work hours. Total $12000 Resource requirements Resource type Details Time required People Store manager Store employees 1 week before the deadline. Facilities Tools such as spanners to relocate the shelves. 1 week. Forklift 1 week. Store 1 week Action 4 Training 9 Person responsible 10 Andy Wang- Store Manager 11 David Smith- Human Resource Manager Timeline From 01. 11. 2013, on-going. Budget Detail Amount Comments Course content $5000 Purchase course content including facilitator guide and student workbook from sales training provider. Catering $4000 Morning tea, lunch and afternoon tea to be provided. Training fee $10000 The payment for the trainer from external. Total $19000 Resource requirements Resource type Details Time required People Store manager Store employees One day per month until 30. 06. 2014 Facilities Meeting room One day per month until 30. 06. 2014 Data projector and laptop One day per month until 30. 06. 2014 5. KPIs Recruit ten full time equivalent employees, six retail assistants and four graphic designers from 1. 02. 2014 to 30. 06. 2014. Buy five new printers and photocopiers and one new van before 1. 12. 2013. Complete the reorganization of store space before 1. 12. 2013. All current and new employees have to attend training courses more than 90% during their allocation time. All current and new employees have to get at least 80 grades on the test after each training. All graphic designers must have at least 3 years working experience. 6. Contingency Plans Identified Risk Solutions Insufficient budget for recruitments Hire employees with less experiences. Insufficient budget for equipments Buy cheaper brands or even a second hand van. Otherwise, rent a van at first few months. No enough time for reorganize store space. Increase working hours or hire external labors. Employees can’t attend training for unexpected reasons. Record the training course and people can learn it by themselves at home. 7. Outcome The Outcome of this operational plan is to increase services sales by 10% by June 2014. 8. Approvals Name Position Date approved Signature Jenny Holland General manager David Smith Human Resource Manage Peter Lee Finance Manager Andy Wang Store Manager